{"id":13667,"date":"2026-05-18T20:03:47","date_gmt":"2026-05-18T18:03:47","guid":{"rendered":"https:\/\/staging.frietzakjes.nl\/?page_id=13667"},"modified":"2026-07-01T23:31:56","modified_gmt":"2026-07-01T21:31:56","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/staging.frietzakjes.nl\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Frequently asked questions<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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How can we help you?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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The most frequently asked questions about ordering, shipping, printing and our cones, clearly listed. Can’t find your question? Feel free to get in touch<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ordering & shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen is my order shipped?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Order before 15:30 and we’ll ship your order the same working day. If for some reason that’s not possible, we’ll always let you know. All orders are sent with PostNL (or a PostNL partner for international shipments).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat does shipping cost?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Within the Netherlands: parcel € 5.45, letterbox parcel € 4.95 and envelope € 3.45. Belgium & Germany € 5.45, rest of the EU € 9.95 and the rest of the world € 14.95. See all the details on the shipping page<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tFrom what amount is shipping free?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Free shipping applies from € 75.00 (Netherlands, Belgium and Germany), from € 100.00 (rest of the EU) and from € 125.00 (rest of the world).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return my order?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Yes, you have 14 days to change your mind. Return the unopened packaging. Please note: custom printed products are excluded from returns.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t

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Custom printing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tFrom how many pieces can I have printing done?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Custom printing is possible from just 75 pieces. The personalisation options are endless: a simple logo, a full photo or a call-to-action with a QR code. Read more on the printing page<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the delivery time for printed cones?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Expect 5 to 10 working days. In a hurry? Get in touch and we’ll see whether we can put in an extra sprint.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan the entire cone be printed in full colour?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Yes. The entire outside can be printed in full colour, without limitations: from a two-colour logo to a full photo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you help with the design?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Certainly. Our designers are happy to help, and if you wish we’ll make a proof or a hand model so you can visualise the end result. All at no extra cost.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t

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Product, sizes & paper<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat sizes are available?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

We make cones from PC 10 (XXXS) to PC 26 (XXL). The most popular sizes are PC 17 (S) and PC 19 (M). The size is determined by measuring the opening in cm: see the size page<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat paper are the cones made from?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

From extra thick, 90-gram greaseproof paper, so no grease stains come through and your chips stay hot and crispy for longer. The glued seam is based on potato starch: food-safe and odourless. More about our paper<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre the chip cones sustainable?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Yes. Our cones are 100% biodegradable, made from FSC-certified paper and OK Compost HOME certified: you can simply put them in with your food waste.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t

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Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich payment methods can I use?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

You can pay securely with iDEAL, Bancontact, PayPal and via a traditional bank transfer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does paying by bank transfer work?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Please note that a bank transfer takes a few days to process; we only process your order once the payment has been received. Always quote your order number with the payment, and only pay after you have placed the order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Another question?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We’re happy to help. Send us a message or call us during office hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tGet in touch<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Veelgestelde vragen Waarmee kunnen we je helpen? De meest gestelde vragen over bestellen, verzenden, bedrukken en onze zakjes, overzichtelijk op een rij. Staat je vraag er niet bij? Neem gerust contact op. Bestellen & verzenden Wanneer wordt mijn bestelling verzonden? Bestel je vóór 15:30 uur, dan versturen we je bestelling nog dezelfde werkdag. Lukt dat […]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-13667","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently Asked Questions - Frietzakjes<\/title>\n<meta name=\"description\" content=\"Frequently asked questions about our paper chip cones, sizes, custom printing, delivery and ordering. 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